1. Majestic Fast Ferry Online Ferry ticket general guidelines
All e-Tickets quoted in the Terms & Conditions refers strictly to tickets purchased directly from www.MajesticFastFerry.com.sg
|Description||Regular Ticket / e-Tickets||Promotion Ticket / e-tickets|
|Ferry Ticket Price||
As per published rates
|Ferry departure schedule||Available for all Sector||Subject to restrictions as per promotion conditions|
|Date & time of the departure and return journey||Not required to be specified||Need to be specified and not available for changes by any means|
|Trip amendments (rerouting and reschedule) is subjected to charges||Permitted up to 7 days from departure date**(Refer to Clause 9 below)||Not Permitted|
|No show at departure||Failure to check-in on time or failure to board the ferry will result in loss of the fare.||Failure to check-in on time or failure to board the ferry will result in loss of the fare.|
|Cancellation or refund||All purchase ticket is not refundable.||All purchase ticket is not refundable.|
2. Listed below are On-line Purchase conditions before your reservation is confirmed
2.1 Payment required at the time of booking. Reservations will only be accepted once payment is confirmed.
2.2 Ferry ticket prices quoted is per passenger.
2.3 The system can accept credit-card and debit-card payments.
2.4 Once credit card or debit card authorization is executed, the reservation confirmation will be sent by e-mail to the e-mail address entered by the customer during the purchase process.
2.5 All e-Tickets are subject to specific restrictions.
2.6 e-Ticket price listed is inclusive of Singapore Passenger Departure Fee, Batam Terminal Fee and Surcharge. This however exclude Tanjung Pinang Ferry Terminal taxes where it is payable at Rp 35,000( Indonesia Citizen) and Rp 55,000 (All other nationalities) at the Terminal.
2.7 The e-ticket is only valid for the named passenger and the trip specified therein.
2.8 Passenger will be required to produce appropriate identification and Itinerary Receipt at the check-in counter to generate boarding pass if required.
2.9 Fares & trip schedules and services are valid at the time of publication and are subject to change at any time without prior notice.
3. Booking of seats
3.1 When you make a booking, you must indicate all your contact numbers. This should include your residence, business and mobile numbers, as well as, the numbers where you can be contacted at all points of your itinerary. This will help us inform you in case of any trip delay or change of schedule.
3.2 In order to be valid, this reservation requires payment at the moment the reservation is completed. Otherwise, your booking will be cancelled without notifying you.
3.3 Once a booking number has been issued, you are not allowed to substitute the passenger named in the confirmed booking with another passenger name. Name changes can only be made at our counters or by calling our call centre number.
4. Payment Types and Procedure
4.1 Ferry ticket fares are not guaranteed until the reservation is ticketed and upon receipt of Itinerary Receipt. The fare can be changed if a reservation is held but not yet ticketed.
4.2 If payment is not made within the due time, Majestic Fast Ferry reserved the right to make any changes to the reservation booked, or to cancel any reservations made on your behalf.
5. Check-in requirements for on-behalf Credit / Debit card transactions
5.1 If the person travelling is not the owner of the credit card that was used to purchase the e-Ticket, the cardholder (owner of the credit card) must appear in person at Majestic Fast Ferry check in counter or he / she must sign an authorisation letter for the passenger to be checked-in.
5.2 A photocopy of the owner's personal identification and the credit card used are required. This requirement is necessary for security reasons and no exceptions are permitted.
6. Ferry Fare, Terminal Fee and Surcharge
6.1 Ferry fare applies only to carriage from the ferry Terminal at the point of origin to the ferry Terminal at the point of destination.
6.2 Terminal Fee and Surcharge are charged in addition to the ferry fare published and are included in the final charge to your credit card. Before your card is charged, the system will indicate separately the value of the fare per person, Terminal Fee, Surcharge and the total amount to be charged. Local Ferry Terminal authorities may impose and collect additional taxes at the Ferry Terminal.
6.3 We will not be obliged to carry any child less than 16 years of age unless that child is accompanied by a responsible person aged 18 or over.
6.4 Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.
7. Changing of ticket
7.1 Changing of ticket is dependent on the fare conditions to which the ticket is subjected. These conditions are determined by the discount fare and full fare of the ticket. Before attempting to change or cancel your ticket, we kindly request that you first check the fare conditions.
7.2 Promotional fares apply to certain selected departure schedule and are subject to the following conditions:
a. If a lower fare is available, the difference in fares will not be refunded to the passenger.
b. If the new trip booked is in a higher fare than that of the cancelled booked trip, the difference in fares shall be paid by the passenger before the cancellation or change can be made.
7.3 Changes to upgraded bookings must be sent directly to our reservation department in writing, by fax or via email, quoting the reference number, departure date & departure time and journey details.
7.4 The change is not confirmed until we issue you a new booking number.
8. No show charges
8.1 Failure to check in at pre-immigration on time or do not travel by the time of your departure and do not notify us within 24 hours after your trip’s scheduled departure time, you will forfeit any fare paid.
8.2 Passenger already checked in pre-immigration gate and boarding gate, but suddenly decides not to travel, you will not be eligible for a refund of any fare paid (includes Singapore Departure Fee and Batam Terminal Fee).
9. Trip Amendment
9.1 Ferry Ticket which is permitted to make trip amendments are only valid for up to 7 days from Departure date with the following conditions:
10. Ferry Travel Insurance (CHUBB)
1. Accidental Death & Permanent Disablement
2. Accidental Medical Expenses Reimbursement
3. Chubb Assistance (Emergency Medical Evacuation)
4. Chubb Assistance (Repatriation of Mortal Remains)
5. Ferry Cancellation
6. Loss of Travel Documents & Money
7. Loss of Personal Property & Baggage
(including Golf Equipment & Portable Computers)